When you receive your order, please inspect all merchandise for any defects or poor workmanship. If you are not satisfied with your purchase, we ask that you return it in NEW, UNUSED and UNINSTALLED condition, within 30 days of receipt. If you choose to return/exchange item(s), you must pay shipping and handling charges. All returns must be packaged carefully and shipped via insured US Mail or ground service with freight prepaid. DO NOT SEND RETURNS BACK TO US C.O.D. as they will not be accepted. Returns will NOT be accepted for installed items, all shorts, worn/washed clothing or closeout sale items. Customer service retains complete discretion on granting refunds or exchanges. Our retail locations DO NOT ACCEPT Internet returns or exchanges, all Internet returns must be sent back to our main office location.
To initiate a return, please complete the form below:
Our Click-and-Collect program eliminates the aggravation of assembling a bike. In addition to being a safe place to receive your bike order with expert service and assembly, our dealer network is also helpful and makes it easy should you wish to return your bike purchase.
We accept Click-and-Collect returns via the retail partner where the bike was picked up within 30 days of purchase. Returns must meet the following conditions and go through the process as indicated:
Product must be returned to place of purchase for evaluation by dealer. Dealer's return policy in effect.
Note: We are currently transitioning to new warehouses and have disabled our store functionality for the time being. Please contact your local Felt dealer for any immediate small part needs. We apologize for any inconvenience but will be back to support you as soon as possible.