RIDE & RETURN
We appreciate your business and your satisfaction is important to us. Our RIDE & RETURN program is an easy way to try out a new bike without the worry of, "What if I don't like it? What if I got the wrong size? What if I should have gone with a different model?"
Via this program, we offer a generous return policy on bikes. You may return a used bike in good condition purchased from us within 30 days of delivery for a full refund. We will not accept the return of products damaged due to abuse or misuse, or products that are in any ways unsuitable for further sale. You must provide a receipt or other proof of purchase acceptable to Felt. All bikes should be returned directly to your local Felt dealer for them to process.
STEP 1 CHOOSE YOUR FELT.
Make your choice from our bike line-up and purchase your bike through our easy-to-use click-and-collect shop delivery program. And, remember, all bikes ship for free.
STEP 2 PICK-UP YOUR BIKE.
Your local Felt dealer will have your bike ready to ride in about 5-10 days depending on any transit time and mechanic availability (to do the final build and adjustments for you).
STEP 3 RIDE. RIDE. AND RIDE SOME MORE.
Throw a leg over and get out there to experience the Felt difference. You'll have 30 days from delivery to get in some miles. If you want to keep the bike, you are good and we warmly welcome you into the #FeltFamily (we're pretty sure you're gonna love it). If, for any reason, it wasn't the bike for you, you are free to return it to your local Felt dealer for a full refund.
THE FINE PRINT
If you choose to return your bike at the end of the test period, your Felt dealer will run the bike through a small checklist to make sure the bike is in tip-top shape. After all, we don't want it treated the way most people treat a rental car. There are allowances for the normal wear and tear associated with a month-long test ride.
Ready to try our RIDE and (hopefully not) RETURN program?
Hey there...Ride much?
Let's get to know each other. Sign up and we'll roll together.