Frequently asked questions

BIKE SIZING & FIT

How do I determine the correct size for a Felt bike?

Selecting the right size is essential for power transfer, comfort, and long‑term performance. Each Felt model provides a detailed geometry chart to help you understand reach, stack, and overall fit. For the most precise sizing, we recommend isiting an authorized Felt dealer for a professional assessment and fit.
What if I’m between two sizes?
  • Riders between sizes can choose based on handling preferences:
    A smaller frame delivers a more
    compact, agile position.
  • A larger frame offers increased
    stability and a more extended, aerodynamic posture.

Your dealer will help determine the optimal setup based on your flexibility, riding intensity, and performance goals.sights to reach out next year.
Where can I find sizing tools and fit resources?

Every Felt model page includes geometry tables and sizing recommendations. Dealers have additional access to advanced fit guides, build sheets, and resources to ensure precise adjustments.
How do I determine the correct size for a Felt bike?

Selecting the right size is essential for power transfer, comfort, and long‑term performance. Each Felt model provides a detailed geometry chart to help you understand reach, stack, and overall fit. For the most precise sizing, we recommend isiting an authorized Felt dealer for a professional assessment and fit.

WARRANTY & RETURNS
What warranty coverage does Felt offer?

As the original owner of a new FELT bicycle purchased through an authorized dealer, you receive the following warranty protection:

  • Frames & rigid forks: 3 years, extendable to 10 years with registration within 30 days.
  • Paint & finish: 2 years
    (neon colors excluded).
  • FELT components (non‑wear items):3 years.
WHAT IS NOT COVERED UNDER WARRANTY?

Exclusions include:

  • Unauthorized modifications or service
  • Installation of incompatible or non‑FELT
    components
  • Normal wear and tear (bearings, bushings,bolts, etc.)
  • Damage from misuse, impacts, accidents, or improper transportation
  • Cosmetic wear, fading, or damage due to neglect
HOW DOES FELT PROCESS WARRANTY CLAIMS?

All warranty claims must be initiated through an authorized Felt dealer.
Bring:

  • Your original purchase receipt
  • Your serial number
  • Clear photos of the affected area

Dealers will coordinate directly with FELT for inspection and resolution.

RIDER SUPPORT
How can I get support for my Felt bicycle?

Your dealer is your first contact for fit questions, service or warranty evalutaion.

For additional support, use the Contact form on our website and our Customer Service team will assist you.


What information should I include when requestingsupport?

To ensure an accurate and efficient response, include:

  • Your Bike serial number
  • A clear description of the issue
  • Photos, if available
  • Your proof of purchase (invoice)
Does Felt offer crash‑replacement?

Yes. If your frame has been damaged in an accident or crash, your dealer can evaluate the damage.

When possible, FELT may offer discounted replacement options as part of our crash‑replacement support.

BIKE REGISTRATION & SERIAL NUMBER INFORMATION
SHOULD I REGISTER MY FELT BIKE?

Yes. Registering your bike within 30 days of purchase extends your frame warranty from 3 to up to 10 years.
Registration also ensures faster support, easier verification, and product update notifications.
Register your New Bike here.

What information do I need to registert?

Prepare the following:

  • Your Bike serial number
  • Model
  • Country of purchase
  • Purchase date
  • Dealer name
  • Proof of purchase
  • Your name, email, phone, and address
WHERE CAN I FIND MY BIKE SERIAL NUMER?

Your serial number is stamped on the underside of the frame near the bottom bracket. If needed, your dealer can help locate it.

MANUALS, ASSEMBLY & TECHNICAL SERVICE DOCUMENTS
Where can I access assembly manuals and servicedocuments?

FELT'S support center offers model‑specific manuals, torque charts, and setup guides. Dealers have additional service documentation to ensure precise adjustments.
Should I assemble my Felt bike myself?

For performance and safety, all FELT bicycles must be assembled and tuned by an authorized dealer. Professional assembly ensures proper torque, alignment, and system integration.
HOW OFTEN SHOULD MY FELT BIKE BE SERVICED?

Service intervals vary with mileage and
riding intensity. As a guideline:

  • Safety inspection every 3 months
  • Comprehensive tune‑up at least once per year
  • More frequent service for high‑volume or competitive riders

Dealers can create a maintenance plan
aligned to your usage.

DEALER SUPPORT
Where can I access assembly manuals and servicedocuments?

Use the Dealer Locator on our website for expert sales, fitting, and service support.
Where can I find technical specs and product documents?

All consumer‑level specifications are available on each product page. Dealers have access to expanded technical resources.

SPONSORSHIP, PARTNERSHIPS & TEAMS
Does Felt sponsor teams, athletes, or events?

FELT partners with athletes and organizations that exemplify speed, precision, and performance‑driven ambition.
To be considered, submit a detailed proposal through our Contact form.
How can my club or team request support?

We welcome partnership requests from community programs, clubs, and grassroots racing teams. Submit your inquiry through our email info@feltbicycles.com, and our team will review it.