FAQ

WHAT IS THE BEST BIKE FOR ME?       

That all depends on your riding style, location, and whether you want to hit the road, shred the trails, race inside the velodrome, or start a two-wheeled commute. Felt bikes can take you anywhere, so start your journey here.


WHAT IS THE BEST SIZE BIKE FOR ME?

Because every rider has a unique body type and preferred riding style, we strongly recommend consulting with a professional bike fitter to determine your ideal size frame and to optimize your bike fit and riding position. Elements such as rider height, weight, the variances between upper body and lower body lengths, limb lengths, age, and flexibility all come into play in optimizing your bike fit, and so it’s a worthwhile investment to consult with a qualified, experienced professional. We provide a general size recommendation chart here to start you on the right track.


CAN I PURCHASE A BIKE DIRECTLY FROM THE FELT WEBSITE?

Yes, you can! Click here to start browsing our complete range of models. Note that all bike purchases completed on the Felt website are fulfilled by your local, authorized Felt retailer. If you’d like to view a selection of Felt bikes in person, check out our Dealer Locator to find your nearest authorized Felt retailer. We also have an online store that offers soft goods and some small parts.


HOW DO I REGISTER MY FELT BIKE?

It's easy—click here to register your new Felt bicycle.


WHERE CAN I FIND AN OWNER’S MANUAL FOR MY BIKE?

You can find all of our manuals here.


CAN YOU HELP ME IDENTIFY THE MAKE AND MODEL OF MY FELT BIKE? I HAVE THE SERIAL NUMBER.

Your bike’s serial number may not necessarily point to its exact model or model year. But send us a photo of your bike and we’re happy to help identify it.


DOES FELT OFFER CUSTOM BUILD OPTIONS?

Our team of engineers and product managers strive to equip each and every bike with the very best components to achieve the perfect ride quality, performance, and value. If you’re looking for a specific part to transform your dream bike into something even more unique, we recommend contacting your local authorized Felt retailer.


I AM LOOKING FOR A SPECIFIC FELT PART THAT I DO NOT SEE ON YOUR WEBSITE.

Please contact an authorized Felt retailer for information on ordering specialty parts.


DO YOU SELL TOUCH-UP PAINT?

Felt does not sell touch-up paint. If you’re looking to beautify a small scratch or scuff in your bike’s paint, we recommend visiting a local hobby shop as they usually have a wide variety of colors available.


CAN I GET MY FELT FRAME OR FORK REPAINTED?

Because the process or completely repainting a frame or fork can have potential reactions with the materials of the frame or fork, this will void your warranty.


DO YOU SELL REPLACEMENT FRAME DECALS?

The decals on your bike are actually a water-transfer type of decal that is placed underneath your frame’s clear coat during the manufacturing process. As such, we do not sell replacement frame decals.


WHAT IS THE MAX TIRE SIZE THAT WILL FIT ON MY BIKE?

Felt designs its bicycles in compliance with standards set by the International Organization for Standardization (ISO) which call for 4mm of clearance on either side of tires measuring less than 28mm wide, and 6mm of clearance on either side of tires measuring wider than 28mm. Those standards are set, in part, for safety reasons. Riders who opt to utilize tires wider than what are recommended do so at their own risk. It’s important to note that widths listed by tire makers may vary, even if labeled or advertised as being the same size. Also, keep in mind that rim widths also affect tire width. It is a good idea to measure the inside of your frame and brakes to see how much room is available.


I HAVE AN ISSUE WITH MY BIKE THAT I BELIEVE TO BE A WARRANTY.

Click here to check out information regarding Felt’s warranty policies. If you feel you have a valid warranty claim, please contact your nearest authorized Felt retailer to start the warranty process. Make sure to have your original, dated sales receipt for your bicycle or frameset.


I PLAN TO PURCHASE A RACK FOR MY CAR. WHAT TYPE OF CARRIER WILL SAFELY SECURE MY BICYCLE?

Always be sure to follow the instructions provided by your rack’s manufacturer. If you have any questions about properly securing your rack to your vehicle, or your bike to your rack, the rack manufacturer is your best resource. For our aluminum bike models, most any rack on the market will allow you to transport your bicycle safely. For our carbon fiber models, we recommend using racks that clamp the fork axle slot or hold the wheels in a tray. Bear in mind that carbon fiber does not respond well to point loads and anything that applies clamping pressure to carbon fiber tubes has the potential to damage the product and will void your warranty.


TO WHOM DO I SEND SPONSORSHIP PROPOSALS?

We’re always interested in discovering new riders who are as passionate about cycling as we are. Check out our Contact Us page for more information about getting in touch with us.


MY BIKE IS MAKING CREAKING, SQUEAKING, CLICKING, OR CLACKING NOISES. HOW CAN I FIX IT?

Because it’s nearly impossible to determine the causes of sounds coming from your bike via phone or email, we strongly recommend taking your bicycle to your nearest authorized Felt retailer. They will have a team of qualified, professional mechanics who will look over your bike and assess what needs to be done.


I OWN A BIKE SHOP AND WOULD LIKE TO SELL YOUR BIKES. WHOM DO I CONTACT?

Please check out our Contact Us page for more information on becoming a Felt dealer or distributor.

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